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Frequently Asked Questions
Where does your organic produce come from?
Berkshire Organics works with local organic growers to bring you the freshest seasonal produce available. We purchase food from several small family farms throughout Berkshire County, the Pioneer Valley, and Columbia County. The content of each basket changes each week depending upon what is in harvest. We also work with an organic distributor from New England to offer variety and ensure that your basket is full of produce all year long.
Berkshire Organics works with local organic growers to bring you the freshest seasonal produce available. We purchase food from several small family farms throughout Berkshire County, the Pioneer Valley, and Columbia County. The content of each basket changes each week depending upon what is in harvest. We also work with an organic distributor from New England to offer variety and ensure that your basket is full of produce all year long.
How fresh is the produce?
Food does not stay in our possession for more than 24 hours. We receive the food and put the baskets together in one day. The baskets are delivered to your door the next day. We order only what we need for each delivery.
How does the produce compare to grocery stores?
The quality is better because you get it fresher! The local produce is picked on Thursday and delivered to your door on Friday. Much of the produce travels less than 40 miles to your table. The produce that comes from the organic distributor doesn’t sit on a store shelf out in the open. It isn’t waiting to be purchased in an open refrigerator or in a stack of other produce piled high. It hasn’t been poked or squeezed or smelled or dropped on the floor. In the grocery stores, produce is held in the back until the older produce is sold. All of our produce is received and delivered within 24 hours.
Is everything organic?
Most local farms in Berkshire County are not certified organic by the USDA. We work with those local farms that use strict organic practices- no pesticides or chemicals. All the produce that comes from the organic distributor is USDA certified.
How will this service save me time, money, and gasoline?
You will reduce the time you spend at the grocery store substantially by not having to shop and sort through all the fruit and vegetables that others have already sorted through. You will not have to drive to various farmers markets or farms to find the best produce because we do that for you. Our prices were highly competitive with prices at grocery stores several months ago. Now with recent price increases nationwide and our prices staying the same, you get even more for your dollar.
What is the delivery area?
We deliver to Berkshire County. If you live outside, please contact us anyway. We will consider making special arrangements.
On hot days, how will you keep the produce fresh?
We recommend that you leave out a cooler with a couple ice packs. We will transfer the produce into the cooler. If you leave a cooler out, please let us know. If you do not have a cooler, we will place some ice packs in the container, please make sure to return these to us.
What about rainy days?
All of our reusable 100% recycled containers are moisture and chemical resistant. They also have a lid to keep the rain and critters out.
What if I do not like what's in my basket?
Please visit the Existing Customer page on our web site. You can send us updates on the produce you love and dislike. We will supplement those items you do not like with something else. Please let us know by the end of the day Tuesday so we can process the request for Friday’s delivery.
Do you deliver anything other than produce?
We currently offer other local items such as bread, cheese, yogurt, granola, eggs, fresh cut flower bouquets, and maple syrup. You can add these items to your basket order by visiting the Existing Customer page. Please let us know if you would like to add items by the end of the day Tuesday so we can process the request for Friday’s delivery. We hope to add local meats shortly.
What do I do with the empty container?
When we bring your next delivery, we will switch out the container. Please take good care of the container while it is in your possession. If a container is damaged or lost, there is a $15.00 charge. If you cancel service, just leave the empty container out for us on the regular delivery day and we will pick it up.
Is your service guaranteed?
If you are dissatisfied with any of your produce, service, or delivery, please let us know, and we will credit you with extra items in your next basket. Our goal is to ensure that you are 100% satisfied.
What if I am going away or want to cancel service?
Please visit the Existing Customer page. You can make changes to your delivery frequency, tell us your going on vacation, or cancel service. All changes or updates must be reported to us by the end of the day Tuesday in order for us to process the request for Friday’s delivery.
What is your privacy policy?
All of our customer information is kept strictly confidential. We never release customer information.
What is the delivery schedule?
All deliveries are made on Thursdays and Fridays. We will give you a 2-3 hour block to expect us although you do not have to be home to receive the order.
How do I pay?
We currently accept check, cash, Visa or MasterCard. Once you sign up for your first delivery, we will follow up with you and make payment arrangements.
Payment is expected on the delivery day. If you forget to leave a payment and do not arrange to pay by credit card, you may mail the payment within five days of delivery. If payment is not postmarked by the fifth day after your delivery, a $10 late fee will be added.
©2008 Berkshire Organics
Food does not stay in our possession for more than 24 hours. We receive the food and put the baskets together in one day. The baskets are delivered to your door the next day. We order only what we need for each delivery.
How does the produce compare to grocery stores?
The quality is better because you get it fresher! The local produce is picked on Thursday and delivered to your door on Friday. Much of the produce travels less than 40 miles to your table. The produce that comes from the organic distributor doesn’t sit on a store shelf out in the open. It isn’t waiting to be purchased in an open refrigerator or in a stack of other produce piled high. It hasn’t been poked or squeezed or smelled or dropped on the floor. In the grocery stores, produce is held in the back until the older produce is sold. All of our produce is received and delivered within 24 hours.
Is everything organic?
Most local farms in Berkshire County are not certified organic by the USDA. We work with those local farms that use strict organic practices- no pesticides or chemicals. All the produce that comes from the organic distributor is USDA certified.
How will this service save me time, money, and gasoline?
You will reduce the time you spend at the grocery store substantially by not having to shop and sort through all the fruit and vegetables that others have already sorted through. You will not have to drive to various farmers markets or farms to find the best produce because we do that for you. Our prices were highly competitive with prices at grocery stores several months ago. Now with recent price increases nationwide and our prices staying the same, you get even more for your dollar.
What is the delivery area?
We deliver to Berkshire County. If you live outside, please contact us anyway. We will consider making special arrangements.
On hot days, how will you keep the produce fresh?
We recommend that you leave out a cooler with a couple ice packs. We will transfer the produce into the cooler. If you leave a cooler out, please let us know. If you do not have a cooler, we will place some ice packs in the container, please make sure to return these to us.
What about rainy days?
All of our reusable 100% recycled containers are moisture and chemical resistant. They also have a lid to keep the rain and critters out.
What if I do not like what's in my basket?
Please visit the Existing Customer page on our web site. You can send us updates on the produce you love and dislike. We will supplement those items you do not like with something else. Please let us know by the end of the day Tuesday so we can process the request for Friday’s delivery.
Do you deliver anything other than produce?
We currently offer other local items such as bread, cheese, yogurt, granola, eggs, fresh cut flower bouquets, and maple syrup. You can add these items to your basket order by visiting the Existing Customer page. Please let us know if you would like to add items by the end of the day Tuesday so we can process the request for Friday’s delivery. We hope to add local meats shortly.
What do I do with the empty container?
When we bring your next delivery, we will switch out the container. Please take good care of the container while it is in your possession. If a container is damaged or lost, there is a $15.00 charge. If you cancel service, just leave the empty container out for us on the regular delivery day and we will pick it up.
Is your service guaranteed?
If you are dissatisfied with any of your produce, service, or delivery, please let us know, and we will credit you with extra items in your next basket. Our goal is to ensure that you are 100% satisfied.
What if I am going away or want to cancel service?
Please visit the Existing Customer page. You can make changes to your delivery frequency, tell us your going on vacation, or cancel service. All changes or updates must be reported to us by the end of the day Tuesday in order for us to process the request for Friday’s delivery.
What is your privacy policy?
All of our customer information is kept strictly confidential. We never release customer information.
What is the delivery schedule?
All deliveries are made on Thursdays and Fridays. We will give you a 2-3 hour block to expect us although you do not have to be home to receive the order.
How do I pay?
We currently accept check, cash, Visa or MasterCard. Once you sign up for your first delivery, we will follow up with you and make payment arrangements.
Payment is expected on the delivery day. If you forget to leave a payment and do not arrange to pay by credit card, you may mail the payment within five days of delivery. If payment is not postmarked by the fifth day after your delivery, a $10 late fee will be added.
©2008 Berkshire Organics